How to merge your Facebook Page and Facebook Place

This post was updated on 14 August 2016:

If there is one thing you can count on, it is that Facebook is CONSTANTLY changing…

This post has proved quite popular over the years, however the exact steps have changed slightly, so I have updated the steps below to cover the current methods for merging duplicate Facebook Pages.

Please note: These steps may vary slightly (or dramatically) in different countries. I can confirm that they currently DO work for Australia.

For a long time I’ve been encouraging my clients, friends, and even businesses that I frequent that haven’t done it yet… to make sure they merge their Facebook Page and Facebook Place (or additional Unofficial Page).

It sounds pretty straightforward, but there are still businesses where these are separate. So the Admins are making updates on the Business Page, but their customers are checking into the Place.

By combining the two, you can combine “likes” from both (which the Place will usually have) and have a single place (with a little “p”) to both speak to your audience and have them check in and share with their network for even greater visibility.

So, how do you do this?

How to merge your Facebook Page with your Facebook Place, or Unofficial Facebook Page

Firstly check that you do in fact have a separate Place and Page, or multiple Facebook Pages. Facebook search is generally rubbish, but try searching for your business name, and see whether two results come up. Or try searching for your business name both as a “Page” and a “Place”.

If you’re still having hassles, try checking into your Facebook Place on your Facebook mobile app when you are at the Place (make sense?) Then the record of the checkin will be on your timeline and you can click that link.

Record the URLs for these two listings, or if you are making the updates all at once, keep them open in separate windows or tabs in your browser.

There are currently 2 ways you can merge an extra Page or Place with your main Page:

I suggest you try the first, simpler way initially, and if that doesn’t work, try the second.

Please note: All of these steps are based on doing this from a desktop or laptop computer, NOT mobile or app.

Option 1: Merge Place or Unofficial Page into a Verified Page you manage

  1. Visit the Unofficial Page or extra Place (the one that isn’t your main Business Page).
  2. Click the “Is this your business?” link.
  3. This will open the pop up window (see screenshot below).
  4. Click the first “Merge” option to merge it with an existing Page that  you are already an Admin of (you MUST be an Admin of the Page you are trying to merge it with).
  5. Follow the prompts to merge it with your main Business Page.
  6. Please note: Facebook WILL warn you that this process may lose data, and like all information we put on Facebook, this is possible. However generally the data you may lose is that from the Unofficial Page, as it is merged into the main Page (combining the Likes) so this is a small risk to take. If you are concerned, this is how to Download a copy of your Page.
  7. If this process does not work. Try the one below.

claim-facebook-page

Option 2: Claim and Merge Facebook Pages

If the above process does not work, try this.

This is also the process to follow if you have already claimed the extra Place or Page, and are Admin of 2 versions of your Business Page/Place.

  1. Make sure you are Admin of both Pages, or Page and Place.
  2. If you are not already Admin of the Unofficial Page, or Place, then follow the above steps, but select the second “Claim and Verify {Page Name} with a phone call or documents”. Follow the steps to firstly claim the extra Page/Place.
  3. Once you are Admin of both Pages, visit your MAIN Facebook Business Page (the one you want to merge the second, smaller one in to).
  4. Click “Settings” in the top right hand corner.
  5. At the bottom of the General Settings, click “Merge Pages”.
  6. The below steps should appear as per the screenshot. Select the two Pages, and click Continue, following the additional prompts as required.

verify-facebook-page

You may have to wait a few days while for Facebook to merge the Pages for you, but easy huh!? Now you only have one Page to worry about, and a nice, combined Facebook Community.

Now… if you haven’t set a Vanity URL for your Facebook Page, here’s some more housekeeping for you…

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45 Comments

  1. Amanda Pope 17 April, 2013 at 2:34 am

    This has been such a helpful article! I just have one question: How long do you have to wait for the pages to actually merge once you complete the process?

    Reply
    1. Top Scout 29 April, 2013 at 8:07 am

      Thank you Amanda. The merge time does seem to vary. Some people have seen their Pages merge within 30 minutes, other up to a week, but more often than not it is updated within 24 hours. Did you merge your Place and Page? How did you go?

      Reply
  2. Fernando Miranda Bellota 13 July, 2013 at 7:03 am

    Hi, I cant find the Source left sidebar tab, There is not such a thing, I saw it in youtube But I cant find it :( I already claimed my place pages :/

    Reply
    1. Top Scout 2 August, 2013 at 9:15 am

      Hi Fernando, with the recent Facebook Pages update that step has changed.

      Now you need to select Edit Page > Edit Settings, then towards the end of the “Settings” list there is an option to “Merge Pages”. Let me know if any more issues.

      Reply
  3. Karen 2 August, 2013 at 1:58 am

    Thank you for posting this, very straightforward and easy to follow. I have completed this and now the ‘places’ page has disappeared. I assumed this was because they merged but my business doesn’t show again when I select check in. Any ideas?

    Reply
      1. Karen 2 August, 2013 at 9:15 pm

        Hi, yes I’m at the location it’s still not showing in check or nearby places?

        I have just added a new ‘place’ but would I have to merge again? Sorry to be a pain I have no idea what’s gone wrong, I have 10 check ins on my page?

        Karen

        Reply
      2. Karen 2 August, 2013 at 9:18 pm

        If I go on my iPhone and view as public I can check in there? Is it just not showing up for me?

        Reply
        1. Top Scout 11 August, 2013 at 4:29 pm

          I haven’t heard of this issue before! It’s good that it’s showing up for you as public though, perhaps it’s an Admin thing.

          Your Page definitely shows check ins which is the most important thing: https://www.facebook.com/CherryBlossomInteriors

          Can you get any of your friends or customers to try checking in on their phone to make sure it’s working?

          Reply
  4. Erold Ruzi 7 August, 2013 at 8:22 pm

    Hello

    Facebook keeps changing every day and I can’t find the merge pages anywhere. Can you please point me somewhere?

    Thanks

    Reply
    1. Top Scout 11 August, 2013 at 4:27 pm

      I know! It’s so frustrating, isn’t it?

      Now you need to select Edit Page > Edit Settings, then towards the end of the “Settings” list there is an option to “Merge Pages”. Let me know if any more issues.

      Reply
  5. GRN 12 August, 2013 at 6:37 pm

    Hi there,

    I tried what you said, but i don’t see merge pages option among options in edit settings, is it changed again or? I also searched several more sources, they say the same, but the weird thing is that facebook official says the same and yet there is no option merge pages that they say you should go to…

    Thank you

    Reply
    1. Top Scout 12 August, 2013 at 7:03 pm

      Wow, that is frustrating. I’ve included a screenshot below of what I see for my Page, and the merge pages option is second from the bottom.

      My only other thought is that it’s not available in your region? As Facebook does roll out features to different areas at different rates. Do you know any other local businesses who have used the merge pages option?

      Reply
      1. Krishna Shastry 17 October, 2013 at 12:55 pm

        Same problem here. If I go under settings I don’t see merge option. I have been trying to merge my business page and place from a long time and it is very frustrating that I am not able to do the same :-(

        Reply
        1. Top Scout 18 October, 2013 at 7:48 am

          Hmmm… Facebook have made a lot of changes recently. Perhaps this is one of them.

          You could also try this form:

          Please note, you have to be an admin of both Pages though. Let me know if it works!

          Reply
    2. Top Scout 18 October, 2013 at 7:49 am

      Facebook have made a lot of changes recently, perhaps this is one of them?

      You could also try this form:

      Please note, you do have to be admin of both Pages though. Let me know how it goes!

      Reply
  6. Mehdi 22 October, 2013 at 1:16 am

    I have been trying to merge the page but it’s impossible.
    It does have the option which says Similar Pages Suggestions, but nothing else. I really need to merge both my page and check-in before I launch my business within this week. Please help me out and do reply. Thank you!

    Reply
    1. Top Scout 22 October, 2013 at 8:02 am

      Are you definitely an Admin of both the Page and the Place? And are you using Facebook as yourself, not the Page? If you send me the URL to your Place and Page I can take a look and try to help more. This might also help:

      Being Facebook, the steps may vary in different countries as well, but hopefully we can figure it out.

      Reply
        1. Top Scout 22 October, 2013 at 7:44 pm

          It doesn’t look like the first link has a specific address associated with it, just Islamabad, Pakistan.

          Can you edit it to give it the same address as the second link, then try merging them using this form?

          Reply
        2. Top Scout 22 October, 2013 at 7:54 pm

          This video gives a good explanation as well:

          As you can see in the comments, Facebook uses different forms in different countries, so you may need to search for your local version of the “request to merge duplicate pages” form.

          Reply
  7. Jonas Majvig 22 October, 2013 at 1:42 pm

    Hi All

    I had the same problems as all of you above, but have now made it work.

    I followed FACEBOOK’s advice and it worked. I did have one problem, I could not get the map to work on my page so I located my page business inside my location business.

    Now I have check-in on my page. I have not been able to merge so I get all the previous check-in, but can get all future check-ins.

    Follow the description on this link and see if it works: https://www.facebook.com/help/343548832389235

    Reply
    1. Top Scout 22 October, 2013 at 5:02 pm

      Thanks for sharing Jonas. It sounds like there are a lot of issues with this at the moment. Might be to do with recent Facebook updates? I hope it all gets resolved soon.

      Reply
  8. John 22 October, 2013 at 8:37 pm

    Hello Top Scout
    Thanks so much for your article. Really helpful!
    I first set up the address and bing map on my page so the coordinates appear correctly.
    Then i used m.facebook.com with Manual GeoLocation add-on (chrome) to find the places that correspond to my business (four in number).
    I’ve claimed all four places as my business; 2 of them have been verified and merged with my page. I’m still expecting verification for the other two.
    I have found that my page enlists when I try to ‘add location’ on a photo. So all sound so far…
    The problem is that having done all of the above my page still doesn’t appear as an option when I try to check in from m.facebook.com. The only options that I get are the 2 places I mentioned above that have not yet been verified.

    All the best
    John

    Reply
    1. Top Scout 23 October, 2013 at 6:30 am

      Thanks for the detail John.

      I came across this useful information from Facebook that may help with the issue you describe:

      Why doesn’t my business show as a nearby place on mobile?
      A Page needs to have an address and category listed to appear as a nearby place. Results are personalized and ranked by each person’s unique connections on Facebook. Places that are more personally connected to a user are ranked higher. If someone wants to find restaurants in a particular city, places their friends have recommended, rated or checked into will be displayed higher. Strengthening your Page’s connections and making sure your basic information is up to date will help users find your business.

      It’s from this page:

      Does that help?

      Reply
      1. John 23 October, 2013 at 4:59 pm

        Hi Top Scout
        Thanks for getting back.
        Yes, I think I can see what is wrong now:
        The premises are located in a village/tourist resort where there are no specific address details (no road names or numbers). So it appears I can only choose the option “located inside another place” where I enter the same details as in the city/town field. At this point after clicking save facebook says “Your settings were not saved. Please try again.” Would you know to work this out?

        Reply
        1. Top Scout 24 October, 2013 at 8:00 am

          I’m sorry John, I haven’t had or heard of that issue before.
          Mind you, every time I try to like another Page as a Page at the moment I get a “Sorry something went wrong, we’re trying to fix it” message, yet the follow occurs… Good luck!

          Reply
          1. John 24 October, 2013 at 5:15 pm

            Thanks Top Scout

            I’ve found this: https://www.facebook.com/help/community/question/?id=10151287229215799
            I appears they haven’t worked it out yet

            However I’m lucky enough since the problem was fixed by itself while i was messing around with the address settings. Now the page has an address and appears on check in.

            thanks for your help

            All the best

          2. Top Scout 24 October, 2013 at 6:01 pm

            Glad to hear you resolved your issue, and hopefully they get onto a fix for it soon too.

            If anyone else has this issue, it’s good to add yourself to an existing question like this one in the support forum, as issues are often fixed due to high demand.

            All the best John!

  9. tubah zafar 7 December, 2013 at 6:11 am

    hey, im not getting the option “Is this your business?”

    help pleasee

    Reply
    1. Top Scout 10 December, 2013 at 9:00 am

      Hi! What’s the link to the Place Page? Do you get the “Do you know the owner?” option? Can you add your name in that, or have a friend do it and claim that way? Unfortunately process seems to have changed since I first blogged about it.

      Reply
    1. Top Scout 10 December, 2013 at 9:01 am

      Hi! Do you get the “Do you know the owner?” option? Can you add your name to that, or have a friend to it and claim it that way? (see screenshot). Unfortunately process seems to have changed since I first blogged about it.
      Facebook Place Page claiming

      Reply
      1. vaughan 10 December, 2013 at 11:22 pm

        Hi, yes thats what i get off the page, i have done just that and it give me an email reply with a link to claim the page. the link goes back to the place page and gives the same option again, its just a circle with no resolve. is there a way to contact facebook directly to try solve problem?

        Reply
        1. Top Scout 11 December, 2013 at 6:23 am

          Hmmm… that’s weird. If it’s getting to the point where you enter your email address, it must be one that is associated with your Facebook account and officially used by your business. Not a generic Yahoo! or Gmail address (see: )

          Here’s a contact form to report issues with Facebook pages as well: I have heard Facebook can take a while to respond though…

          Let me know how you go…

          Reply
  10. Linnea Ericsson 15 March, 2014 at 12:29 am

    Hey – I am trying to do the same with this place page: https://www.facebook.com/pages/UN-City/346814542100420

    But I am not getting any of those options with I click on settings (not “is this your business”, not “do you know the owner” – nothing! Any advise?

    Reply
    1. Top Scout 15 March, 2014 at 5:12 pm

      Hi Linnea. That page you mention is a community Page based on content from Wikipedia which unfortunately can’t be linked with your business Page.

      I have heard stories of people managing to get this done, but only through direct contact with Facebook, via an advertising account manager. If you advertise with Facebook you could try and contact them and ask, but to my knowledge there’s no way to do this yourself online.

      Good luck!

      Reply
    1. Top Scout 20 May, 2014 at 10:07 am

      Hi Kazi, it doesn’t appear as though the second page has been claimed. Have you tried using the “Is this your business?” option under the cog menu to claim it?

      Reply
    1. Top Scout 10 June, 2014 at 9:59 am

      Hi Chris, under the cog icon there is an “is this your business option?” Follow those steps and you should be right.

      Reply
  11. Vicki 17 August, 2016 at 4:20 pm

    Hello Everyone,

    I’m having an issue merging Facebook Places and Facebook Page.
    I have followed the steps and requested a merge but still nothing.

    On Facebook Places the “Claim your Business” does not show.

    The first link below is my Page and the second is the Place. Plus people have a problem checking in as the place doesn’t show up and people have to start typing almost the whole name. The business is new so I don’t know if that has anything to do with it.

    https://www.facebook.com/ElakatiHotel/
    https://www.facebook.com/pages/Elakati-Luxury-Boutique-Hotel/108026346312264?fref=ts

    Thank You

    Reply
    1. Top Scout 17 August, 2016 at 5:37 pm

      Hi Vicki, and thanks for your comment. Facebook can be frustrating!

      Can you see the “Is this your business?” link in the top right hand corner (see my screenshot). If you click this, it will bring up the pop up window (also shown in the screenshot) and you can use the “Merge Elakati Luxury Boutique Hotel into a Verified Page you manage” option.

      Let me know how you go!

      Reply
  12. Alicia 27 January, 2017 at 4:16 am

    Thank you for your article! However, my place doesn’t have a “Is this your business?” link; maybe we’ve already claimed the place? And when I go to the settings of my business page that I am an admin on, it says I have no pages to merge, but I clearly have a place and a page in the facebook search results. Any ideas of how I can merge the two? Thank you!

    Place: https://www.facebook.com/2roads.admin/

    Business Page: https://www.facebook.com/2RoadsStaffing/

    Reply
    1. Top Scout 27 March, 2017 at 6:56 pm

      Apologies for the late reply Alicia! This comment ended up in my spam.

      Yes, you don’t have the “is this your business?” link because the location has already been claimed, however you mustn’t be an admin of the Page. You need to find out who is the admin, and if they are admins of both Pages, they can do the merge, or they can make you an admin, then you can do it. You can try to do this by messaging the Page if you don’t know who the admin is.

      You will also need to have full admin rights to undertake the merge.

      Please note that the Page with the least likes will be merged into the Page with the most likes, and you appear to have been updating the Page with the least likes more recently.

      Let me know how you go!

      Reply

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